When an online purchase triggers a charge under the name of Infinite Remit Services Co. Limited, many buyers look for a tracking number associated with this name. The reflex is logical: you see an unknown label on your bank statement, and you assume it’s the carrier. The reality is different, and the confusion deserves to be unpacked.
Infinite Remit Services Co. Limited is a company registered in Ireland, specializing in international payment processing. It acts as a payment intermediary between the buyer and the seller, not as a shipper or logistics provider. Its name appears on bank statements because it collects funds on behalf of e-commerce platforms, notably Shein.
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Why Infinite Remit does not provide any parcel tracking number
The register of Payment Institutions from the Central Bank of Ireland, which oversees payment institutions operating from Ireland, does not list Infinite Remit as a carrier or logistics integrator. Public parcel tracking databases (Colissimo, Cainiao, La Poste, Chronopost) do not list it either.
This is the key point to remember: Infinite Remit does not intervene at any stage of the logistics chain. The company does not package, ship, or deliver. It transfers money. The fact that it appears on a bank statement following an online purchase does not mean it manages the delivery of the parcel.
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To find the real tracking number, one must go to the customer area of the platform where the order was placed. On Shein, for example, the order history displays the actual carrier (often Cainiao, Colissimo, or a local subcontractor) along with the tracking code. Searching for a parcel tracking with Infinite Remit Services Co. Limited is akin to looking for a shipping slip from your bank, which makes no functional sense.
Infinite Remit charge on bank statement: identifying the transaction
The confusion arises from the bank label. Statements display the name of the entity that collects, not that of the seller or the carrier. When Shein uses Infinite Remit as a payment provider, it is this latter name that appears on the debit line.
Several reflexes can quickly clear up the doubt:
- Compare the amount of the charge with recent orders on Shein or any other international e-commerce platform used recently.
- Check the date of the debit against the date of cart validation, as a delay of a few days is common with payment intermediaries.
- Consult the payment history in the merchant platform’s app, which sometimes mentions the name of the payment provider used for each order.
If the amount does not correspond to any identifiable purchase, the first recourse remains to contact your bank to request details of the charge. The bank can trace the final beneficiary of the transaction and confirm or deny a link to an online purchase.
Payment transparency in Europe and e-commerce charges
The opacity of bank labels is not unique to Infinite Remit. Many payment intermediaries generate the same type of confusion. A purchase on a marketplace may appear under the name of a transfer company based in Ireland, Luxembourg, or the Netherlands, without mentioning the original merchant.
The European regulatory framework is evolving on this point. The European regulation on instant payments, which modifies the SEPA framework and complements the PSD2 directive in anticipation of PSD3, imposes better information for the user on the beneficiary and the reason for the payment. The European Banking Authority (EBA) specifies that these transparency obligations also apply to Payment Institutions acting as intermediaries.
In the long run, this type of regulation should make labels more explicit. A charge related to a Shein purchase could mention the name of the platform in addition to that of the payment provider. The available data does not yet allow for confirming a precise implementation timeline for all affected institutions.
What this concretely changes for the buyer
As long as the new rules are not fully deployed, the responsibility for verification remains with the buyer. Keeping a record of each order (screenshot of confirmation, validation email) makes it easier to reconcile with the lines on the bank statement.
An Infinite Remit charge without a corresponding order justifies a dispute with the bank. The chargeback procedure via credit card remains accessible within the deadlines set by the payment network used (Visa, Mastercard).
Delivery and actual tracking of a Shein parcel: the carriers involved
Parcel tracking for a purchase on Shein goes through physical carriers, not through the financial circuit. Depending on the destination and the chosen shipping method, several players may be involved:
- Cainiao, the logistics branch of the Alibaba group, manages part of the international transit for several Chinese platforms.
- Colissimo or Chronopost often take over for final delivery in France.
- Local subcontracting carriers sometimes handle the last mile, which can result in a change of tracking number along the way.
The tracking code provided by the merchant platform is the only reliable identifier for tracking a parcel. This code has no technical link with the bank charge or with the name of the company that collects the payment.
When a parcel seems lost or the delivery status does not progress, it is the customer service of the merchant platform that should be contacted, not the payment intermediary. Infinite Remit has no information on the status of a shipment, as its role is limited to transferring funds between the parties.
The distinction between the financial circuit and the logistics circuit remains key to avoiding unnecessary steps. As long as bank statements do not systematically display the name of the merchant alongside that of the payment provider, this confusion will continue to generate searches for parcel tracking associated with names of financial companies.